Special conditions of sale of Argentina Excepcion for hotels and estancias

SECTION 1 – PRODUCT DESCRIPTION
SECTION 2 – SALES
SECTION 3 – PRICING
3.1. Pricing definition
3.2. Pricing revision/modification
SECTION 4 – RESERVATION
4.1. Availability verification
4.2. Ratification of the solicitude by the Buyer and registration form
4.3. Confirmation of the reservation by Argentina Excepcion
4.4. Reservation voucher
SECTION 5 – PAYMENT
5.1. Payment methods
5.2. Payment procedures
SECTION 6 – CANCELLATION REQUEST
6.1. Modification request by the Buyer
6.2. Cancellation request by the Buyer
6.3. Cancellation terms
6.4. Cancellation by Argentina Excepcion

References: Law 18829 – Section 26 of Decree 2182/72

SECTION 1 – PRODUCT DESCRIPTION

Length of the stay
The day of arrival at the establishment and the day of departure from the establishment are included in the length of stay. The first and last days are frequently dedicated to transportation, thus it is expressly established that if the “stay” were to be shortened for a late arrival or an early departure there will be no place for reimbursement or compensation of any kind.

Room availability
In general, rooms are only available after 3 p.m. and in most cases must be liberated before 11 a.m., independent of the time of arrival or departure from the establishment.

Classification
The comfort level indicator of three, four or five stars assigned to the hotels/estancias which appears in the description on the Website, corresponds to a classification established on the basis of reference of local norms of the receptive country and may differ with other norms. It is presented for information only. Likewise, for technical problems and/or reasons notwithstanding the willingness of Argentina Excepcion, particularly in the force majeur hypothesis or due to a third party, an initially booked hotel/estancia may be replaced for another hotel/estancia of equal category, offering equivalent services.

Activities or Services
Some activities proposed and defined in the description may be suppressed, particularly due to reasons related to the weather, security or force majeur. The Buyer will not hold Argentina Excepcion responsible for dissatisfaction motivated on a modification or cancellation of the program originated in the aforementioned causes.

Argentina Excepcion will not be held responsible for disputes which might occur during the stay, with the supplier (hotel, estancia, vehicle rental, airline, etc.) of the product, being any the reason motivating them.

Meals
The sales policy of the meals depends on each establishment. On the Website, the price may include half board or full board, or only breakfast.
You will have access to the meals policies by clicking on the page relative to each one of the establishments which appear on the Website.
Full board comprises breakfast, lunch and dinner.
Half board comprises breakfast and lunch or dinner, depending on each package.

If, due to the schedules imposed by the airlines or any other carrier, it would become impossible to have one or more meals, this will not give way to refunds of any kind.

Beverages, unless stated otherwise, are not included during meals and are on account of the Buyer. In absence of tap water, the expenses undergone in purchasing bottles of mineral water are responsibility of the Buyer.

SECTION 2 – SALES

Under the framework of the sale of rooms at hotels or estancias, Argentina Excepcion acts only under the quality of a simple intermediary between the Buyer and the establishment. The offers proposed are the result of previous negotiations with each establishment. Consequentially, only the Cancellation Terms of each establishment will be applicable to the Product. They can be consulted by entering the page of each establishment within our Website.

The terms relative to the accommodations, the stay and the activities carried out in Argentina are governed by the provisions of Law 18829, in agreement with Section 26 of Decree 2182/72.

SECTION 3 – PRICING

3.1. Pricing definition

The descriptions of the services announced on the Website explicit, for each service, the Products included in the price. The prices are expressed in United States Dollars (USD) and are per person, taxes included (unless stated otherwise). For the product “Circuits” a regularly updated exchange rate converter allows viewing the prices in Euros, Sterling Pounds and Argentine Pesos. For all products, the prices displayed on the Website have been established upon the basis of the exchange rate, the prices of local suppliers and the transportation fees applicable from the publication date onward. Consequentially, the Buyer acknowledges the aforementioned prices have not more than an informative value which will be modified by the customized adjustment Argentina Excepcion will apply to the Product object of the solicitude, in function of the departure dates, number of travelers, transportation availability, and if applicable, the services specifically selected for the Buyer.

• Transfers, luggage and cancellation insurances, repatriation, and medical assistance insurances, as well as all personal expenses (medical expenses, laundry services, phone, beverages, room service, tips, last minute requests, etc.),
• Transfers in case of early trip interruption,
• Services not expressly accorded in the reservation confirmation.

3.2. Pricing revision/modification

The prices announced on the Website may be modified at any given time without prior notice, although those modifications won’t be applicable to the Buyer after the Solicitude Ratification.

This notwithstanding, the Product prices will be susceptible of revision, in regards to increases as well as reductions, in case of variation of royalties and taxes, the currency exchange rate and the price of fuel. If the prices are revised due to one of the above causes, the aforementioned variations will only be applied proportionally in the price calculation.

SECTION 4 – RESERVATION

4.1. Availability verification

The Buyer may freely interrogate Argentina Excepcion on the Product characteristics by telephone or fax at (0054) 11 4772 6620, or by e-mail to info @ argentina – excepcion . com, completing the form provided for these effects on the Website or directly at out agency, located at Sinclair 3244 – 9° Floor – (C1425BAA) Buenos Aires – Argentina.

If the Product is available on the established dates, Argentina Excepcion will send the Buyer a detailed description of the Product stating the Particular Terms of Business of the Product (especially the ones relative to the unique cancellation terms of each establishment), accompanied by a registration

4.2. Ratification of the solicitude by the Buyer and registration form

If the Buyer wishes to ratify his Product solicitude, that is, to accept the General Terms, the Particular Terms of Business and the Product characteristics as they are defined in the description, he must send Argentina Excepcion a copy of the registration form properly completed and signed, accompanied by a down payment in compliance with the provisions of Section 5.2.

The concrete reservation and the Product sale will materialize once the registration form (hereinafter “Solicitude Ratification”) is received, and will be subject to condition precedent in which Argentina Excepcion must confirm the reservation for the dates requested by the Buyer.

To this respect, the Buyer acknowledges and accepts that the simple verification of availability by Argentina Excepcion does not involve booking the Product and that an eventual delayed delivery of the registration form by the Buyer gives random character to the ratification of the reservation and the effective purchase of the Product.

4.3. Ratification of the reservation by Argentina Excepcion

From the moment of the reception of the registration form, if Argentina Excepcion ratifies the reservation (hereinafter “Reservation Ratification”), Argentina Excepcion will proceed to debit the aforementioned down payment (or, where appropriate, the totality of the trip amount) without the need of any additional procedures for the ratification of the reservation and the sale of the Product.

If the reservation cannot be ratified, Argentina Excepcion will notify the Buyer within a maximum period of 3 days from the reception of the registration form. In this case, the initial registration form will lose validity and Argentina Excepcion will propose the Buyer diverse equivalent activities, whenever possible, under the conditions requested by the Buyer. The Buyer will enjoy ample freedom to carry on with these new proposals which will require a new registration form.

4.4. Reservation voucher

After the payment of the totality of the services is carried out according to the terms established in Section 5.2., Argentina Excepcion will send the Buyer a confirmation e-mail with a reservation voucher attached. This e-mail will compile all data relative to the reservation as well as other complementary information regarding the service. The reservation voucher serves as a warranty. The client must present it before the

SECTION 5 – PAYMENT

5.1. Payment methods

• The imbursement of the cost of the hired Products can be carried out to Argentina Excepcion, communicating the number of the bank card of the Buyer through a secure payment system provided by HSBC Bank – Bank Argentina S.A., located on 1631 Callao Avenue – C1024AAC – Buenos Ai

•The imbursement of the cost of the hired Products can be carried out to Argentina Excepcion by means of a bank wire directed to HSBC Bank – Bank Argentina S.A., located on 1631 Callao Avenue – C1024AAC – Buenos Aires, Argentina, according to the account presented at the time of carrying out the purchase.

If payment is carried out by means of a bank card, the Buyer must send the agency a signed authorization to extract money from his bank account, by fax or e-mail with the scanned document. The model will be provided by Argentina Excepcion. The Buyer must mention, at the time of the solicitude, the bank card number and name of the holder, the card verification code (the three last digits on the back) and its expiration date. The accepted bank cards are Visa, Master Card and American Express.

The down payment will be debited by means of the bank card at the time of the confirmation from the suppliers. The debit will not be carried out if Argentina Excepcion cannot respond satisfactorily to the request or if it is a mere proposition (unconfirmed).

If payment is carried out by means of an international bank wire, no special procedure will be necessary. This notwithstanding, the Buyer acknowledges that a delayed payment gives arbitrary character to the ratification of the reservation and the effective purchase of the Product.

5.2. Payment procedures

The payment procedures differ if there are 15 days or less left for the departure date:

• After the ratification of the solicitude by the Buyer, a 30% down payment of the Product price will be debited through the bank

• The balance, that is, 70% of the remaining Product price, will be debited from the bank card of the Buyer, 15 days before the departure date, at the latest.

If the solicitude is carried out less than 15 days from the departure date, the total amount of the Product price will be debited through the bank card declared by the Buyer at the time of his solicitude.

Upon partial or total lack of payment by the Buyer, Argentina Excepcion reserves the right to suspend or cancel the supply of the services corresponding to the Product hired, being responsibility of the Buyer the assumption of the expenses from this derived.

SECTION 6 – CANCELLATION REQUEST

For “Hotel and Estancias” Products, the cancellation terms applicable to this hypothesis depend exclusively on the decision of each particular establishment. Thus, Argentina Excepcion invites its clients to carefully consult the aforementioned cancellation terms, which are clearly announced on the Website pages relative to the suppliers as well as the recapitulative reservation document. Consequentially, the supplier has the right to apply its own cancellation terms, indicated on the corresponding Website pages.

6.1. Modification request by the Buyer

If there were to be a modification request relative to the non essential characteristics of the Product, Argentina Excepcion commits to join efforts in order to satisfy the Buyer’s request, without prejudice of the payment of 15 USD for folder expenses per person. The modification expenses may vary according to the contractual procedures accorded between Argentina Excepcion and the establishment.

All modification requests regarding an essential characteristic of the Product object of the solicitude and/or resulting impossible to satisfy and/or solicited less than 8 days before departure will be considered as a cancellation request subject to the terms detailed in the subsequent paragraphs.

6.2. Cancellation request by the Buyer

All cancellation request formulated by the Buyer must be directed imperatively by e-mail to info @ argentina – excepcion . com or by fax to (0054) 11 4772 6620 or by certified letter with acknowledgement of receipt to the following address: Argentina Excepcion – Sinclair 3244 – 9o floor – (C1425BAA) Buenos Aires – Argentina.

In case of trip cancellation by the Buyer, the consequential expenses will vary according to the contractual procedures accorded between Argentina Excepcion and the carrier and/or the local suppliers.

6.3. Cancellation terms

The cancellation terms applicable to this hypothesis depend exclusively on the decision of each specific establishment. These cancellation terms are clearly visible on the Website pages relative to the suppliers as well as in the recapitulative reservation document.

All cancellation or modification requests formulated by the Buyer will give way to the reimbursement of the sums paid out, previous deduction of the sums owed in virtue of the application of the measures relative to each establishment and the bank expenses.

In all cases, folder expenses will not be object of reimbursement of any kind.

6.4. Cancellation by Argentina Excepcion

In a case in which due to its own insufficiency Argentina Excepcion would be forced to cancel the Product object of the solicitude, Argentina Excepcion will offer the Buyer an equivalent Product. If the Buyer were to reject it, Argentina Excepcion commits to reimburse the full amounts paid out by the Buyer. Likewise, Argentina Excepcion commits to offer an equivalent compensation equal to the sanction the Buyer would have received if the cancellation would have occurred due to his fault.

When, due to force majeur, Argentina Excepcion would be forced to cancel the Product object of the solicitude, Argentina Excepcion will offer the Buyer an equivalent Product. If the Buyer were to reject it, Argentina Excepcion commits to reimburse the full amounts paid out by the Buyer, without an additional compensation and within the limits imposed by the will to reimburse manifested by the establishments involved.