Special Conditions Transfers and private flights

 

SECTION 1 – PRODUCT DESCRIPTION LDW (Loss Damage Waiver)
SECTION 2 – SALES
SECTION 3 – PRICING
3.1. Pricing definition
3.2. Pricing revision/modification
SECTION 4 – RESERVATION
4.1. Availability verification
4.2. Ratification of the solicitude by the Buyer and registration form
4.3. Confirmation of the reservation by Argentina Excepcion
4.4. Reservation voucher
SECTION 5 – PAYMENT
5.1. Payment methods
5.2. Payment procedures
SECTION 6 – SOLICITUDE CANCELLATION
6.1. Modification request by the Buyer
6.2. Cancellation request by the Buyer
6.3. Cancellation terms
6.4. Cancellation by Argentina Excepcion

SECTION 1 – PRODUCT DESCRIPTION

Means of transport
Due to technical reasons and/or notwithstanding the willingness of Argentina Excepcion, particularly in the force majeur hypothesis or due to acts generated by a third party, a vehicle or airplane initially booked may be replaced by another vehicle or airplane of equal category, providing equivalent services.

Delays
Some of the land transfers proposed and, particularly air transfers, may suffer delays mainly due to climate, security or force majeur reasons. Argentina Excepcion commits to join efforts to rapidly reorganize the transfers in question. The Buyer will not hold Argentina Excepcion responsible for dissatisfaction motivated on a change of itinerary or delay based on any of the aforementioned motives.

Route times
The route times appear on the Website for information only. The Buyer will not be able to hold Argentina Excepcion responsible for dissatisfaction motivated on modification in route times

SECTION 2 – SALES

Argentina Excepcion offers tourism transfer services via land or air. The terms applicable to transport in Argentina are governed by the provisions of Law 18829 in agreement with Section 26 of Decree 2182/72.

SECTION 3 – PRICING

3.1. Pricing definition

The descriptions of the services offered on the Website explicit, for each service, the Products included in the price. The prices are expressed in United States Dollars (USD) and are per person (taxes included, unless stated otherwise). For the “Circuits” product, a regularly updated currency exchange converter allows viewing prices in Euros, Sterling Pounds and Argentine Pesos. For all products, the prices displayed on the Website have been established upon the basis of the exchange rate, the prices of local suppliers and the transportation fees applicable from the publication date onward. Consequentially, the Buyer acknowledges the aforementioned prices have not more than an informative value which will be modified by the customized adjustment Argentina Excepcion will apply to the Product object of the solicitude, in function of the departure dates, number of travelers, transportation availability, and if applicable, the services specifically selected for the Buyer.

The announced pricing does not include:
• given the case, additional charges imposed by local authorities (tourism taxes, etc.), which must be paid out in situ,
• unless stated otherwise, airport taxes and service charges, excess luggage charges and expenses for transfers from the airport to other places, luggage, cancellation, repatriation and medical assistance insurances, as well as personal expenses (medical expenses, tips, last minute requests, etc.),
• transfers in case of early trip interruption,
• services not expressly accorded in the reservation confirmation.

3.2. Pricing revision/modification

The prices announced on the Website may be modified at any given time without prior notice, although those modifications won’t be applicable to the Buyer after the Solicitude Ratification.

This notwithstanding, the Product prices will be susceptible of revision, in regards to increases as well as reductions, in case of variation of royalties and taxes, the currency exchange rate and the price of fuel. If prices are revised due to one of the above causes, the aforementioned variations will only be applied proportionally in the calculation of the price.

SECTION 4 – RESERVATION

4.1. Availability verification

The Buyer may freely interrogate Argentina Excepcion on the Product characteristics by telephone or fax at (0054) 11 4772 6620, or by e-mail to info @ argentina – excepcion . com, completing the form provided for these effects on the Website or directly at out agency, located at Costa Rica 5546 – 6° Floor, Apartment “606” – (C1414BAA) Buenos Aires – Argentina.

If the Product is available on the established dates, Argentina Excepcion will send the Buyer a detailed description of the Product stating, particularly, the Particular Terms of Business of the product, accompanied by a registration form.

4.2. Ratification of the solicitude by the Buyer and registration form

If the Buyer wishes to ratify his Product solicitude, that is, to accept the General Terms, the Particular Terms of Business and the Product characteristics as defined in the description, he must send Argentina Excepcion a copy of the registration form properly completed and signed, accompanied by a down payment in compliance with the provisions of Section 5.2.

The concrete reservation and the sale of the Product will materialize with the reception of the registration form and the down payment.

4.3. Ratification of the reservation by Argentina Excepcion

From the moment of the reception of the registration form, if Argentina Excepcion ratifies the reservation (hereinafter “Reservation Ratification”), Argentina Excepcion will proceed to debit the aforementioned down payment (or, where appropriate, the totality of the trip amount) without the need of any additional procedures for the ratification of the reservation and the sale of the Product.

If the reservation cannot be ratified, Argentina Excepcion will notify the Buyer within a maximum period of 3 days from the reception of the registration form. In this case, the initial registration form will lose validity and Argentina Excepcion will propose the Buyer diverse equivalent activities, whenever possible, under the conditions requested by the Buyer. The Buyer will enjoy ample freedom to carry on with these new proposals which will require a new resgistration form.

4.4. Reservation voucher

After payment of the totality of the services is carried out according to the terms established in Section 5.2., Argentina Excepcion will send the Buyer a confirmation e-mail with a reservation voucher attached. This e-mail will compile all data relative to the reservation as well as other complementary information regarding the service. The reservation voucher serves as a warranty. The client must present it before the supplier at the moment of his arrival.

SECTION 5 – PAYMENT

5.1. Payment methods

• The imbursement of the cost of the hired Products can be carried out to Argentina Excepcion, communicating the number of the bank card of the Buyer through a secure payment system provided by HSBC Bank – Bank Argentina S.A., located on 1631 Callao Avenue – C1024AAC – Buenos Aires, Argentina.

• The imbursement of the cost of the hired Products can be carried out to Argentina Excepcion by means of a bank wire directed to HSBC Bank – Bank Argentina S.A., located on 1631 Callao Avenue – C1024AAC – Buenos Aires, Argentina, according to the account presented at the time of carrying out the purchase.

If payment is carried out by means of a bank card, the Buyer must send the agency a signed authorization to extract money from his bank account, by fax or e-mail with the scanned document. The model will be provided by Argentina Excepcion. The Buyer must mention, at the time of the solicitude, the bank card number and name of the holder, the card verification code (the three last digits on the back) and its expiration date. The accepted bank cards are Visa, Master Card and American Express.

The down payment will be debited through the bank card at the time of the confirmation from the suppliers. The debit will not be carried out if Argentina Excepcion cannot respond satisfactorily to the request or if it is a mere proposition (unconfirmed).

If payment is carried out by means of an international bank wire, no special procedure will be necessary. This notwithstanding, the Buyer acknowledges that a delayed payment gives arbitrary character to the ratification of the reservation and the effective purchase of the Product.

5.2. Payment procedures

The payment procedures differ if there are 15 days or less left for the departure date:

• After the ratification of the solicitude by the Buyer, a 30% down payment of the services will be debited through the bank card of the Buyer.

• The balance, that is, 70% of the remaining services price, will be debited from the bank card of the Buyer, 15 days before the departure dat

If the solicitude is carried out less than 15 days from the departure date, the total amount of the Product price will be debited through the bank card declared by the Buyer at the time of his solicitude.

Upon partial or total lack of payment by the Buyer, Argentina Excepcion reserves the right to suspend or cancel the supply of the services corresponding to the Product hired, being responsibility of the Buyer the assumption of the expenses from this derived.

SECTION 6 – SOLICITUDE CANCELLATION

6.1. Modification request by the Buyer

If there were to be a modification request relative to non essential characteristics of the Product, Argentina Excepcion commits to join efforts in order to satisfy the Buyer’s request, without prejudice of the payment of 15 USD for administrative expenses per person. The modification expenses may vary according to the contractual procedures accorded between Argentina Excepcion and the carriers and/or local suppliers.

All modification requests regarding an essential characteristic of the Product object of the solicitude and/or resulting impossible to satisfy and/or solicited less than 15 days before departure will be considered as a cancellation request subject to the terms detailed in the subsequent paragraphs.

6.2. Cancellation request by the Buyer

All cancellation requests formulated by the Buyer must be directed imperatively by e-mail to info @ argentina – excepcion . com or by fax to (0054) 11 4772 6620 or by certified letter with acknowledgement of receipt to the following address: Argentina Excepcion – Costa Rica 5546 – 6° Floor, Apartment “606” – (C1414BAA) Buenos Aires – Argentina.

6.3. Cancellation terms

The measures detailed below will be applicable to the cancellation requests formulated by the Buyer:

• More than 15 days before departure: 30% of the trip price.
• Between 15 and 6 days before departure: 50% of the trip price.
• Between 5 and 2 days before departure: 75% of the trip price.
• Less than 2 days before departure: 100% of the trip price.

In the hypothesis in which the cancellation request were to affect only one of the persons individualized in the Buyer’s solicitude, the cancellation may financially affect the totality of the Buyer’s solicitude.

All cancellation or modification requests formulated by the Buyer will give way to the reimbursement of the sums paid out, previous deduction of the sums owed in virtue of the application of the measures previously detailed as well as the bank commissions.

In all cases, administrative expenses will not be object of reimbursement of any kind.

6.4. Cancellation by Argentina Excepcion

In a case in which due to its own insufficiency Argentina Excepcion would be forced to cancel the trip, the company will offer the Buyer an equivalent Product. If the Buyer were to reject it, Argentina Excepcion commits to reimburse the full amounts paid out by the Buyer. Likewise, Argentina Excepcion commits to offer an equivalent compensation equal to the sanction the Buyer would have received if the cancellation would have occurred due to his fault.

When, due to force majeur o bad weather conditions, Argentina Excepcion would be forced to cancel the Product object of the solicitude, the agency will offer the Buyer an equivalent Product. If the Buyer were to reject it, Argentina Excepcion commits to reimburse the full amounts paid out by the Buyer, without an additional compensation and within the limits imposed by the will to reimburse manifested by each supplier involved.